headspace

Gladstone

Hours

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 7:30pm
  • Thursday: 9:00am - 7:30pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace  Gladstone is a free and confidential service that provides support to young people 12-25 going through a tough time. 

If you want to talk or make an appointment call us on 07 4903 1921, or email  info@gladstoneheadspace.com.au  (monitored in business hours). If you're not feeling up to contacting us yourself, please ask your family, friend, teacher, doctor, or someone close to you to either make a  referral  or contact us on your behalf.  Referrals aren't required.

We are based in the arcade next to RM Williams on Goondoon Street. Just head down the arcade corridor and either up the stairs or the lift (for disability access).

View our  centre brochure

Hours

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 7:30pm
  • Thursday: 9:00am - 7:30pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Gladstone is operated by Roseberry Qld. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Central Queensland, Wide Bay and Sunshine Coast.

Services

Sexual Health Clinic

Services could include: provision of contraception and advice, testing, support, treatment and management of sexually transmissible infections(STI) HIV/AIDS and viral hepatitis vaccination for Hepatitis and HPV, pregnancy testing and referral.

Alcohol & Drug Services

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Youth Reference Group

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

Mental Health Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Work & Study Services

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Youth Programs

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Media gallery

headspace Gladstone Centre Tour
How headspace centres can help
What is headspace
Helping you get a job

News

More information

Who We Are

Our Staff

headspace Gladstone is staffed by a dedicated team of health professionals who are passionate about making sure the support we provide is youth friendly. Our headspace team consists of core staff, the Youth Reference Group, consortium members, and private practitioners.  


Centre Manager (Clinical)

David


Administration

Jo


Care Coordinators

Mick, Jaye & Nicolle


Mental Health Clinicians

Nickie, Susan & Linda


Youth and Community Engagement Leaders

Rachel & Lauren


 Private Practitioners

Lynette, Amy & Sylvia


Allied Health Pracitioners

Jess (Roseberry Qld), Romana (Lives Lived Well), Alana (ARTIUS), Belinda (Community Solutions) & Friederike (Central Queensland Hospital and Health Service)


 Consortium Partners

Roseberry QLD (Lead Agency), Central QLD Hospital & Health ServicesLives Lived WellCentacare CQ, ARTIUS, Community Solutions, Youth Justice & Gladstone Rotary

Referrals & Making an Appointment

headspace Gladstone is NOT a CRISIS service

If you or your young person requires immediate support, contact:

  • 000 or visit the emergency department
  • Lifeline 13 11 14
  • Kidshelpline 1800 55 1800
  • eheadspace 1800 650 890 or eheadspace.org.au
  • Suicide Call Back Service 1300 659 467

How do I make an appointment?

If you are a young person aged 12-25 enquiring about headspace Gladstone services for yourself, you do not require a referral, simply give us a call on 07 4903 1921 to make an appointment, or drop in and have a chat to one of our Reception staff.

If you are a friend, family member or carer, you can phone to book an appointment on behalf of a young person but we do request that you discuss this with the young person first to make sure they are happy to come along.


Are you wanting to refer a young person?

If you are a School Guidance Officer, Teacher, Service Provider, or work in a Government Department, you can provide a written referral on behalf of a young person to attend headspace

Please click here for our referral form

If you are a GP, you do not need to fill in our referral form.

If you can prepare a Mental Health Treatment Plan (if indicated) and attach a brief referral letter addressed to us, that would be most appreciated.

After a young person attends we will let you know if the Mental Health Treatment Plan will be used. You can fax it to us on (07) 4803 9100.

While You Wait Options

If you are waiting for a call or an appointment, please check out some of the community resources below:

Websites:

eheadspace - Free, confidential, over the phone or online counselling service provided by headspace. 1800 650 890 or eheadspace.org.au

Kids Helpline - Free, private and confidential 24/7 phone and online counselling service for young people aged 5-25 years. 1800 55 1800 or kidshelpline.com.au

ReachOut - Online resources and support for young people under 25 going through a tough time. au.reachout.com

Beyond Blue - Online space for discussion and support from peers https://www.beyondblue.org.au/get-support/online-forums

Head to Health - Wherever you are on your mental health journey, Head to Health is here to help you find the information, resources, and services that most suit your needs. headtohealth.gov.au

Bite Back - Online activities, psychoeducation and positive psychology to support young people with their mental health. biteback.org.au

The Desk - Online tools and programs to support students with their mental health. thedesk.org.au

Hello Sunday Morning - Website and app that support young people cutting back or taking a break from alcohol. hellosundaymorning.org

The BRAVE Program - Online program to support young people aged 8-17 with anxiety. brave4you.psy.uq.edu.au/

Breakup Shakeup - App that supports young people going through a relationship break up. iTunes.apple.com/au/app/breakup-shakeup/id1017200579?mt=8

Clear Your Vision - Online program to support young people to reduce their cannabis use. cannabissupport.com.au/treatment/tools-to-quit/clear-your-vision

Mood Gym - A free self help program that teaches cognitive behavioural skills to help prevent and manage symptoms related to anxiety and depression https://moodgym.com.au/

The Butterfly Foundation - Telephone and web based counselling, information and support for people experiencing eating disorders https://thebutterflyfoundation.org.au/


Apps:

BeyondNow App -  This is a safely planning app that you can work through if you're having thoughts of suicide. beyondblue.org.au/get-support/beyondnow-suicide-safety-planning

ReachOut Breathe App - An app to help reduce the physical symptoms of stress and anxiety by slowing down your heart rate with your mobile phone (iOS) or Apple Watch. https://au.reachout.com/tools-and-apps/reachout-breathe

Smiling Minds - A website and app teaching Mindfulness Meditation to young people (7-22 years), and adults https://smilingmind.com.au/

Act, Belong, Commit - An online campaign and app encouraging people to promote their own mental wellbeing by being active, connecting with others and creating purpose in their life. https://www.actbelongcommit.org.au/ 

Breakup Shakeup - A behavioural activation app that provides fun, easy activities to do to help young people (14-25 years) cope after a breakup http://www.emhprac.org.au/services/breakup-shakeup/ 

Parking, Accessibility & Transport Options

Parking

Short term parking is available in front of NAB Bank, RM Williams and the Newsagency on Goondoon Street - we are located upstairs from the Newsagency - follow the signage down the corridor past the newsagency and up the stairs or elevator.

Other parking options are available behind our complex, entering off Central Lane - our car park is to the left of the NAB bank and council chambers - just look for the bright green parks. If parking behind the complex, just walk up the stairs and then follow the signage up the stairs or elevator to the left.

 

 parking

 

Transport via Bus:

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Privacy, Consent & Confidentiality

Privacy and Confidentiality

Confidentiality policies can be confusing but it is also really important in developing a professional relationship with young people and this will be discussed early on during the assessment phase.

We work at the pace of the young person and involve them in all the decisions that are made. We will talk about this with them and keep them informed at all times which means that what they tell us won’t be shared with anyone else unless they say so, or if duty of care applies (see below).

We have a legal and an ethical commitment to duty of care.

  • If we think the young person is going to hurt themselves or someone else we can pass on information with the aim of preventing this from happening.  
  • If we believe that a young person is at risk of, or has been seriously harmed by others, then we must contact the appropriate services.
  • If information is subpoenaed for a legal purpose

Sometimes it’s helpful for us to talk with other agencies that the young person is involved in. If this is the case, we will ask for the client’s permission to contact them.

After each session the young person has with their headspace worker, the headspace worker will write some notes on what they have talked about. These notes are kept together in a file in a secure database or if we collect anything in hard copy it is stored in such a way that no-one else has access to it unless necessary.

If you have any questions about confidentiality, please do not hesitate to ask a headspace staff member.

Consent

headspace Gladstone is a voluntary service.

Health professionals can only carry out interventions for young people who give consent. It is therefore the young person’s decision as to whether or not they want support. Please note that this is something we will ask a young person when they attend.

We will provide the young person and their support people with enough information about the service so that they can make an informed decision about consent, confidentiality and its limits.

If under 16:

A parent or legal guardian is the appropriate person to give consent to a young person under 16 accessing our service. However in some cases these young people can consent to accessing treatment/support without parent permission. Please speak with one of our headspace team members if you would like to know more.

If over 16:

We will work with the young person to involve family and friends in ways that they are comfortable with, and that are likely to be beneficial to the young person’s mental health.

Frequently Asked Questions (FAQs)

1. Is there a cost to access headspace Gladstone?

No, there is no fee associated with accessing any of our services at headspace Gladstone. 

One of the support pathways is through our Private Practitioners. This team may include: Psychologists and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care / Treatment Plan (MHCP / MHTP) from their GP. There may be a cost associated with obtaining a MHTP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Care Coordinator that you will be linked in with will help support you through this process.


2. Do I need a referral or Mental Health Treatment Plan? Can anyone refer to headspace?

No, anyone can get the referral process started for the young person. However, it is up to the young person if they wish to engage with our service.


3. What is the age group for accessing headspace services?

Our age group is 12 - 25 years


4. Where are you located?

We are located at Level 3, 93 Goondoon Street Gladstone - just upstairs from RM Williams in the one way section.

To access from Goondoon Street, walk up the corridor between RM Williams and the Newsagency, just up from the NAB Bank and Council Chambers. From there either take the stairs or elevator on the right hand side.

To access from our back carpark off Central Lane, walk up the stairs from the carpark and take the stairs or elevator on the left hand side.

For wheelchair access we recommend access from Goondoon Street.


 5. Can I choose to see only a female or male clinician?

Yes - when you talk with a headspace worker, it’s important that you feel safe and comfortable. Some people prefer to seek support from someone of the same gender, or someone who understands their cultural background. We’ll do our best to make sure this happens.


6. Can I choose to switch Clinicians?

Yes, everyone works differently so its about finding the right "fit". If you don't feel like you are making a connection with the Clinician you are seeing, please let us know and we can look at other Clinicians that will be better suited. You can either speak to your Clinician if you are comfortable or speak to your Care Coordinator or one of our Admin staff.


7. Do I need a Medicare Card?

You don't necessarily need a Medicare Card as there are different support pathways at headspace Gladstone. Some services such as GP or seeing a Private Practitioner under a Mental Health Treatment Plan require this. Your Care Coordinator will let you know if this is required for your support.


8. Is my information confidential? 

When you talk to a headspace worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions.

  • If we think the young person is going to hurt themselves or someone else we can pass on information with the aim of preventing this from happening.  
  • If we believe that a young person is at risk of, or has been seriously harmed by others, then we must contact the appropriate services.
  • If information is subpoenaed for a legal purpose

This means they might have to share their concerns with someone else. Talk to your headspace worker about confidentiality to ensure you understand how it works.

If you need immediate medical attention, call 000 or call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.


9. How can headspace help me?

headspace can help if you: 

  • Are feeling down, stressed or can’t stop worrying
  • Don’t feel like yourself anymore
  • Can’t deal with school/uni/ work or are finding it difficult to concentrate
  • Are feeling sick or worried about your health
  • Have questions about, or want to cut down on alcohol or other drug use
  • Want to talk about sexuality, gender identity or relationships
  • Are having difficulties with your family or friends
  • Have sexual health issues or want information about contraception
  • Are being bullied, hurt or harassed
  • Are worried about work or study or if you’re having money trouble
  • Need someone to talk to
  • Getting support can help you to keep you on track at school, study or work, and in your personal and family relationships. The sooner you get help the sooner things can begin to improve for you.

10. What if I'm not ready for a face-to-face appointment?

The first step is making contact with headspace either by phoning, emailing, or dropping into the centre. Once you have made contact, reception will process the information and send it through to the Care Coordinators. The Care Coordinators will then make contact with you. If you're not ready for a face-to-face appointment, eheadspace may be a good place to access support. Our Care Coordinators can discuss this with you.


11. What are the wait times like?

If a referral is made, initial contact is made by a Care Coordinator within 1 – 2 business days. The first face–to–face (intake) appointment is booked in for 1-2 weeks after referral is made.

*Please note that wait times can vary due to: complex referrals coming through that take priority, being short staffed, public holidays and other centre closures etc. We do aim to assist you as soon as we can.


12. What happens when I go to headspace?

The first time a young person comes to headspace, they will:

  • Complete a registration form
  • Complete a brief survey on an iPad (called a hAPI)
  • See a Care Coordinator for a first face–to–face (intake) appointment (60 minutes for an average appointment but this can vary depending on the content discussed)
  • Read through and sign a consent form

 

After the Care Coordinator has completed their assessment they will work with the young person to form a 'Care Plan' (Support Pathway). This may include appointments with various workers at headspace Gladstone, and/or other services in the community.

  • The 'Care Plan' will be presented at an Intake Meeting which consist of different clinicians at the centre. This meeting is used to discuss each young person coming through to decide on what's best for the young person going forward.
  • The Care Coordiniator will then make contact to advise the recommendations from the intake meeting. If the client wishes to go with a different plan, the 'Care Plan' can be altered. 
  • As headspace is a voluntary service, if a young person chooses not to engage and attend appointments we will respect their decision.

 

The Care Plan can include: 

  • Brief intervention counselling and problem solving with one of our qualified Mental Health Clinicians or Private Practitioners from a number of different teachings including: Psychology, Social Work, and Occupational Therapy.
  • Early intervention and supportive counselling with one of our Care Coordinators
  • Access to a GP and/or nurse for physical and mental health issues
  • Vocational assistance with an Employment Specialist
  • Alcohol and other Drugs Counselling
  • Participation in headspace workshops and groups
  • Referral to another agency best suited to the young person’s/family’s needs

 

At times there may be a variations to the above as we understand that every person’s presentation and story is different.

hAPI

headspace Application Platform Interface (hAPI)

As part of providing support, headspace will need to collect and record personal information about you that is relevant to your situation. The personal information will be recorded in a secure headspace database called headspace Application Platform Interface or hAPI. Each time the young person attends headspace, they will be asked by reception if they would like to complete a hAPI  Survey on an iPad. These surveys are voluntary so if they don't feel like completing them each time they come in, then they don't have to. The client can also choose to skip questions or sign out at any stage during the survey.

The information will be used by headspace staff in their sessions with you to help provide you with the best support possible. It will also be used by headspace National Office to evaluate, conduct research and report on how well headspace is providing health services to young people. These activities will help us understand the characteristics and needs of young people using headspace services to make our service better. The data that will be used or disclosed by headspace for evaluation, research and reporting purposes will not identify individuals. Client's names will be removed and combined with information from other young people attending headspace. The information collected will be securely stored. Headspace staff will always ask for your permission before sharing this information with headspace National Office.  

If you have any questions regarding the hAPI Survey, please ask our friendly staff.

Don't have a Medicare Card?

A Medicare card lets people get a range of medical services and prescriptions at a lower cost, and free care as a public patient in a public hospital.

To access some of the services at headspace Gladstone at no cost, a Medicare card may be required.

To apply for a Medicare card, go to: https://www.humanservices.gov.au/individuals/services/medicare/medicare-card/enrol

To find out eligibility, go to: https://www.humanservices.gov.au/individuals/services/medicare/medicare-card/eligibility/who-can-get-it  

Did you know you can get you own Medicare card from the age of 15? For more information on this click here

 If you have any questions about this process or would like further information please contact us to discuss with one of the friendly headspace Gladstone staff.

Youth Crew

What is the Youth Crew?

headspace Gladstone is providing young people with the opportunity to be heard and be active around youth mental health and alcohol and other drug issues.  There are a number of roles you can play in a headspace local reference group, including:

  • Leading a project in your local area
  • Peer support and mentoring
  • Media Spokesperson

By getting involved you will:

  • Have the opportunity to have your say and direct youth mental health services in Australia
  • Develop new skills
  • Meet and work with other young people who are passionate about youth mental health
  • Make a difference to youth mental health

headspace will provide some training to support you to participate in the above groups or activities

Who Can apply?

anyone aged between 12 and 25 who is involved with headspace Gladstone centre. 

We are looking for about 15 local young people to join the group.

We want you to apply if:

  • you have had your own experiences of feeling depressed, anxious or another mental health issue
  • you have a friend or family member who has/or had a mental illness or drug addiction,
  • you feel passionate about and are interested in mental health issues,
  • The group is also keen to hear the voices of Indigenous young people, young people from different cultural backgrounds, young people from rural and remote areas, gay, lesbian, bisexual and transgender young people and young people who have been homeless.

How do I get involved?

Complete the application form below and email it to info@headspacegladstone.com.au

or you can post it to PO Box 1439 Gladstone, QLD 4680 

or drop in to level 3/93 Goondoon Street, Gladstone.

 

For more information

Contact headspace  07 4903 1921

 

Application Pack: YRG Application Pack

 

Feedback

headspace Gladstone is committed to providing the best possible service to young people, their family and friends. We welcome and value your feedback so we can improve the services we provide.

There are a few ways that you can provide feedback to headspace Gladstone:

We also have a feedback box located in the centre by the water cooler in admin.

Thank you - we appreciate the thought and time that goes into providing all kinds of feedback.