Murray Mallee General Practice Network

Established in 1995, the Network is an independent, “not for profit”, membership based organisation, incorporated in South Australia under the Associations Incorporation Act 1985. We are governed by a Board of Directors elected by our members.

The Network delivers local health solutions through general practice, addressing gaps in health service provision for people who may have difficulty accessing primary care services.

Initially funded through the Commonwealth Government Divisions of General Practice program, the organisation has evolved to become a primary care service provider for the Country SA PHN and other funders.

Quality Statement

Our Vision

Building healthy and resilient people and communities

Our Mission

Ensuring our status as a preferred provider for primary health care services in the region by:

• Providing high quality, evidenced based, best practice primary care services to our communities
• Advocating for and developing accessible services across the spectrum of health care
• Developing partnerships to optimise the range of health services available to our communities
• Providing services that place the client at the centre of care
  
  

Quality Statement

The Murray Mallee General Practice Network Board, management and staff are committed to ensuring that the Murray Mallee General Practice Network produces quality outcomes that meet the expectations of funding bodies. The organisation is committed to producing a quality product that satisfies contract requirements, meets the needs of end users in the health industry and complies with legislation.

The Murray Mallee General Practice Network Board has committed to the ISO quality management framework in managing its business affairs and in pursing continuous improvement.

Quality Objectives

In order to achieve our vision and mission the Murray Mallee General Practice Network will:

• Establish the organisation as a preferred provider of primary health services
• Build strong partnerships
• Minimise geographic, financial, cultural and other barriers
• Maintain effective organisational and clinical governance practices
• Recognise and value the importance of community connection
• Create opportunities for innovation

Our team is working to ensure that we are able to provide all clients access to our headspace services while we transition through the current health crisis. This poses many challenges and we appreciate that this may be difficult for our clients at the moment.

We’ll be continuing in person sessions by appointment, on a clinical need’s basis currently. Your worker will discuss this with you as we aim to work to maintain physical distancing but achieve social connection and continuance of your sessions. We have additional hygiene and safety measures in place but understand you might feel more comfortable accessing headspace Mount Barker via phone or online and as such we are increasing our capacity to provide service online and over the phone.

We really appreciate our community’s patience and support as we work through this with our clients and staff’s health and safety in mind. If you have any questions or would like to discuss how we’re ensuring client safety at this time, please give us a call to discuss further.

https://headspace.org.au/young-people/how-to-cope-with-stress-related-to-covid-19/

Are you a young person aged between 12 and 25?

• Call us on (08) 8398 4262, Monday to Friday during business hours; OR
• Pop into the office, Monday to Friday during business hours to enquire about booking an appointment
• Fill out the attached Referral Form 

Young people can refer themselves, or family members, friends, schools, GP's and other organisations can refer with the young persons consent.

Are you an organisation/school support staff/GP referring a young person for support?

• Call us on (08) 8398 4262, Monday to Friday during business hours to discuss the referral; OR
• Fill out the attached Referral Form and email it to barker@mmgpn.org.au; OR
• Fax the completed Referral Form to (08) 8398 4269

Are you a GP referring a young person for counselling with a Mental Health Treatment Plan?

• Complete your clinics Referral and Mental Health Treatment Plan template
• Ensure it includes the young person's Medicare Information including expiry date
• Fax the completed Referral and Mental Health Treatment Plan to (08) 8398 4269 

Clinics in Mount Barker where you can see a GP to get a Referral and Mental Health Treatment Plan:

• Mount Barker Medical Clinic:15-19 Victoria Cres, Mount Barker  http://bettermed.com.au/clinics/mt-barker-medical-clinic/
• Mt Barker & Balhannah Medical Clinics 59 Wellington Rd Mount Barker  http://www.mtbarkerbalhannahmedicalclinics.com.au/
  

When booking an appointment to get a Referral and Mental Health Treatment Plan, request a double appointment and tell the receptionist that you will be needing a Referral and Mental Health Treatment Plan completed.

All services offered at headspace Mount Barker are free.

Appointments with our General Practitioner and Psychologist are bulk billed through Medicare.

 Clients-Rights-Brochure-NEW pdf

We support clients’ rights!

headspace Mount Barker supports your right to:

• Refuse treatment or service
• Agree to or refuse the presence of trainee practitioners or students
• Choose to have another person present at your appointment
• Request a transfer to another headspace clinician
• Make complaints and have them investigated
• Have continued access to the services after making a complaint

Our promise to you...

We ensure that:

You are fully informed about your health and health care options to help you make informed choices.

Your confidentiality and privacy are maintained.

You are given information about circumstances in which we are legally required to report; such as to protect the  health and safety of a young person at risk, or if personal information is subpoenaed by court.

Your prior approval would be obtained to:

• Provide a written report to another professional agency, eg a GP or lawyer; or
• Discuss the material with another person, eg a parent or employer; or
• If disclosure is otherwise required or authorized by law.

Suzanne - Centre Manager

Hi my name is Suzanne, I’m the Centre Manager for headspace Murray Bridge and our satellite sites; Mt Barker and Victor Harbor. I’ve been at headspace for over 7 years and have worked in mental health for over 30 years. I continue doing the work I do because of the incredibly resilient and inspiring people I have met, both my clients and the staff I have worked with that teach me every day. I was trained as an Occupational Therapist and Family Therapist in Victoria and was fortunate to “migrate” to SA 16 years ago. When I’m not working I love to keep physically fit running and playing tennis and eating delicious food with family and friends.

Narelle - Mental Health Clinician (inc. Strathalbyn Outreach)

My name is Narelle. I’m an Accredited Mental Health Social Worker who has worked therapeutically with children and young people for the last 17yrs. My particular area of professional interest is working with the impact of trauma and supporting healthy bonds between family members. The young people I meet have shaped my life in so many positive ways – I can’t imagine doing any other work. My other great loves include my family, reading, board games and all forms of pop culture geekery.

Lynley - Clinical Team Leader

David - Triage and Liaison Clinician

Daniel - Mental Health Clinician

Jess - Mental Health Clinician

Megan - Allied Health Professional (inc. Strathalbyn Outreach)

Sherri - Private Practitioner (Clinical Psychologist)

Helen  - Program Support Worker

Maxi - Program Support Worker

We provide a GP service with Dr Sarah Lucy at the Mount Barker Medical Centre at Suite 1 15-19 Victoria Crescent Mount Barker. All appointments are Bulk billed. To make an appointment please call our centre on 8398 4262

To be able to access some of headspace Mount Barker's services, you need access to a Medicare card. It can be your own Medicare card or you can use your family's Medicare card if your name is listed on it.

When you turn 15 years of age, you can apply for your own Medicare card. To do this you have to do some paper work and have some identification. You need to complete a "Medicare copy or transfer" application form and submit it at your local Medicare service centre. You’ll need to provide identification, such as a student card or birth certificate, as well as details about the card you are transferring from.

If you need more information or need help with accessing a Medicare card, have a look at the human services website about becoming independent: https://www.humanservices.gov.au/customer/subjects/young-people-becoming-independent

A safe place for Adelaide Hills LGBTIQ+ youth to hang out, talk, share, play games, learn life skills, have fun together, and support each other. This group currently runs on a Wednesday from 3:30-5pm. For more information please contact our centre on 8398 4262

Our YRG invites young people aged 16-25 years to join a fun team who are passionate about mental health and all things youth! If you are interested in having input into headspace services and helping reduce the stigma of mental health by being involved in youth focused events, contact us on 8398 4262.

 Should you require assistance at any time, please utilise the following services

Life Line Crisis Support chatline 24/7 -13 11 14

Kids Helpline for young people 5-25 years, call  1800 551 800 24/7 or kidshelpline.com.au

Rural and Remote Mental Health Triage - for urgent mental health assistance

and advice for young people 16+ call  13 14 65

Women's & Children's Hospital - for urgent mental health assistance

and advice for young people up to 16, call 8161 7044 24/7

eheadspace online chat, email or phone support for 12-25 years 9am - 1am

7 days a week - Call 1800 650 890 or eheadspace.org.au

Mount Barker:

Mount Barker Medical Clinic: (08) 8391 1300

Summit Health: (08) 8406 7700

Mount Barker Hospital: (08) 8393 1777

CAMHS Mount Barker: (08) 8391 3922

Community Health Service: (08) 8393 1833

Murray Bridge:

Bridge Clinic: (08) 8539 3232

Murray Bridge Day & Night Surgery: (08) 8531 2988 

Murray Bridge Hospital: (08) 8535 6777

CAMHS Murray Bridge: (08) 8531 3901

Community Health Service: (08) 8535 6800

Fleurieu:

Victor Medical Centre: (08) 8551 3200

Norfolk House Medical Centre: (08) 8552 3900

Victor Harbour Hospital: (08) 8552 0500

CAMHS: (08) 8552 9874

Community Health Service: (08) 8552 0600

General:

Rural & Remote Emergency Mental Health (24 hours): 13 14 65

Lifeline: 13 11 14

Crisis Care: 13 16 11

Kids Helpline: 1800 551 800

Beyondblue: 1300 22 4636

Personal & Family Support Line (24 hours): 1800 619 532

Men’s Line Australia (24 hours, 7 days): 1800 789 978

Rural Women’s Counselling: 1800 182 098

SANE Helpline: 1800 187 263

Relationships Australia: 1300 264 277

Shine SA: 1300 794 584